Sales & Support FAQ

Q: Where can I buy TapNLink, TapNPass, or Tapioca?

You can purchase all of our products in limited quantity packages directly from our online catalog in the Product section. For larger quantities or special requests, email us for a price quotation through our contact form.

IoTize products are also available through a growing network of worldwide and regional distributors including Digi-Key and Mouser. For a listing of authorized didtributors and the product that they carry, please visit our distributor listing.

Q: Why can I only purchase modules in specific quantities?

When Purchasing on the IoTize web site:

  • All evaluation kits and TapNPass products:
    • ​For shipping cost calculation, the orderable quantity is limited to 4 products for a single order.
    • The Minimum Orderable Quantity (MOQ) is 1 product.
  • TapNLink standard modules:
    • Online orderable quantities are in place for practical reasons of limiting the number of online references, for packaging, stock management and shipping cost calculation.
    • The Minimum Orderable Quantity (MOQ) is 20 modules.
    • You can order larger quantities in multiples of 20 modules.

For any other quantities or special conditions, email us using our contact form.

When Purchasing from Distributors

Authorized distributors determine their own package quantities and MOQ. For detail, please contact our distributors directly.

Q: Where can I find the EULA that applies to IoTize software?

The IoTize Standard EULA is provided in the IoTize Studio installation and on our web site.

Q: Is Duetware an open-source software?

Duetware is an IoTize proprietary firmware that runs on IoTize wireless devices (TapNLink, TapNPass, Tapioca). It is the heart of our plug-and-play solution for mobile HMI apps and cloud integration. It is provided to our customers under the conditions of the IoTize Standard EULA.

Duetware can be provided under license to microcontroller and wireless device manufacturers, for use in their wireless modules and designs. For more information about other licensing options, please email using the contact form.

Q: Can I sell products that include Duetware?

The first and most common way, is to use IoTize wireless devices (TapNLink, TapNPass, Tapioca) in your product. Duetware is provided with all these products. They can be integrated into your products or installations and, as such, can be resold to your customers.

The other way is to purchase a license to use Duetware programmed directly to the processor in your wireless design. IoTize provides references wireless implementation and ports of Duetware to industry leading processors including STMicroelectronics STM32 and Espressif ESP32.

For more information about licensing Duetware for use in your wireless designs, please email us using our contact form.

Q: What software license applies to the app generation tools used by the IoTize solution?

The automatic app generator is based on the Ionic framework. For more information about this framework and the related tools, visit https://ionicframework.com/

At the time of writing, the Ionic Framework is a free, open-source software provided under an MIT License.

Q: How does the IoTize Standard EULA apply to my Java code that runs on the Duetware JVM?

The IoTize Standard EULA, does not extend any rights, protections, or obligations to the configuration file that the user creates, to any user-written code, or to the final software (the app) that the user creates. The Standard EULA is provided here.

Duetware's embedded Java Virtual Machine (JVM) itself is an integral part of our Duetware and is the property of IoTize. Duetware and protected under the IoTize Standard EULA.

Q: How does the IoTize Standard EULA apply to the mobile apps that I generate using your tools?

The IoTize Standard EULA, does not extend any rights, protections or obligations to the final software (the app) that the user creates. The Standard EULA is provided here.